Yes. Bridge has a robust admin panel that allows for the easy setup of notifications. Bridge offers IVR reminders and notifications, along with bidirectional patient messaging, SMS, Email, and push-based notifications/reminders.

Reminders can be used for a variety of features, including:

• Appointment Confirmations
• Patient Recall Messaging Software
• Appointment Reminders
• Health Summaries
• New Documents
• Rx Refill Status Change
• New Invoices
• New Lab Results
• New Message

To learn more about SMS and Email notifications, please see: The Facts about HIPAA and Email/SMS Communication with Patients.

To learn more about sending appointment reminders securely, please see: How to Send Automated Patient Appointment Reminders Without Jeopardizing Patients’ Data Security.

Within Bridge’s appointment scheduling feature, there are two ways a patient can make an appointment. A patient can either request an appointment using the portal or schedule their own appointment. A client can choose between these two methods based on the appointment types they offer.

Bridge’s HIPAA-compliant medical appointment scheduling software is a rules-based, enterprise-wide scheduling solution that uses dynamic logic to ensure a patient can work their way through the proper clinical screening and select from conflict-free times within the patient scheduler. The patient scheduling software was built to handle complex scheduling decision trees comfortably and is adaptable to any provider group—forming to the unique schedules of each of their providers.

Bridge helps healthcare organizations automate the appointment scheduling process by letting patients self-schedule appointments at their own convenience. The self-scheduling platform is simple for patients to use and lets them select their doctor and preferred visit time from a list of available appointment slots. Bridge’s HIPAA compliant appointment scheduling solution allows healthcare organizations to implement an automated workflow that asks the questions the practice needs to be answered before confirming an appointment, including prompting patients to fill out the necessary forms.

Choose between two setup configurations that determine what happens once a patient appointment request is received:

• Automated. Appointment requests are automatically scheduled once the patient clicks “submit a request.”
• Semi-automated. A designated person (or group of users) in the organization to receive appointment request notifications as soon as they are submitted. Users can review the appointment requests when it is convenient and change the status from “pending” to “scheduled” to confirm. A notification will then be sent to the patient.

Bridge’s rule-based patient scheduler ensures that a patient can work their way through the proper clinical screening and select from conflict-free times within the patient scheduler. Patient self-scheduling software was built to handle complex scheduling decision trees and is adaptable to any provider group—forming the unique schedules of each of their providers.